Please arrive 10 minutes prior to your scheduled appointment to check-in. All appointments will begin and end at scheduled times regardless of late arrival. Cancellations require 24 hour notice, or full payment may be rendered. Please speak softly and turn off cell phones upon arrival for a peaceful visit for yourself and others. Gratuity is not included in the price of massage services but is greatly appreciated. We recommend 15-20%, in recognition of the therapist’s performance. All retail sales are final, if a product is defective it may be returned with receipt within 30 days for in store credit only. Gift cards have No Cash Value.